Privacy Policy

Last Updated: 15th March,2026

Mazzify ("we," "our," "us") operates a multivendor eCommerce marketplace platform through our website and mobile application (collectively referred to as the "Service").

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service. It also describes your privacy rights and how the law protects you.

By accessing or using our Service, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

1.1 Personal Data

While using our Service, we may collect personally identifiable information, including but not limited to:

1. Full name
2. Email address
3. Phone number
4. Billing and shipping address
5. City, Province, Postal Code
6. Payment information
7. Account login details

This information is collected when you:

1. Register an account
2. Place an order
3. Contact customer support
4. Subscribe to marketing communications

1.2 Usage Data

We automatically collect certain information when you access our Service, including:

1. IP address
2. Browser type and version
3. Device type and operating system
4. Pages visited
5. Time and date of visit
6. Time spent on pages
7. Unique device identifiers
8. Mobile network information

This data helps us analyze trends and improve platform performance.

1.3 Location Data

With your permission, we may collect location data to:

1. Provide delivery estimates
2. Improve service personalization
3. Enable certain app features

You may enable or disable location access via your device settings.

1.4 Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience.

Cookies help us:

1. Maintain login sessions
2. Remember user preferences
3. Analyze website traffic
4. Improve functionality

You can disable cookies through your browser settings. However, some features of the Service may not function properly if cookies are disabled.

We use:

1. Session Cookies
2. Persistent Cookies
3. Essential Cookies
4. Analytics Cookies

2. How We Use Your Information

We use your information for the following purposes:

1. To process and fulfill your orders
2. To manage your account
3. To provide customer support
4. To monitor and improve our Service
5. To communicate updates, offers, and service notifications
6. To prevent fraud and unauthorized activity
7. To comply with legal obligations
8. For internal data analysis and business improvements

Marketing communications are sent only with your consent, and you may opt out at any time.

3. Sharing of Your Information

As a multivendor marketplace, we may share your information in the following cases:

3.1 With Vendors

When you place an order, necessary details (such as name, phone number, and shipping address) are shared with the respective seller to fulfill your order.

3.2 With Service Providers

We may share data with:

1. Payment processors
2. Delivery partners
3. IT and hosting providers
4. Marketing and analytics services

These third parties are obligated to protect your data.

3.3 Business Transfers

Your information may be transferred in case of:

1. Merger
2. Acquisition
3. Company restructuring
4. Sale of assets

3.4 Legal Compliance

We may disclose information:

1. To comply with legal obligations
2. In response to lawful requests by authorities
3. To protect our rights or investigate fraud

3.5 With Your Consent

We may share information for other purposes with your explicit consent.

4. Data Security

We implement commercially reasonable security measures to protect your personal information from:

1. Unauthorized access
2. Alteration
3. Disclosure
4. Destruction

However, no internet transmission or electronic storage method is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

5. Data Retention

We retain your personal data only for as long as necessary:

1. To fulfill orders
2. To comply with legal obligations
3. To resolve disputes
4. To enforce agreements

When data is no longer required, it is securely deleted or anonymized.

6. Your Privacy Rights

You have the right to:

1. Access your personal data
2. Correct inaccurate information
3. Request deletion of your data
4. Withdraw marketing consent
5. Request restriction of processing

To exercise these rights, contact us at:

📧 support@mazzify.com

We may verify your identity before processing requests.

7. Children’s Privacy

Our Service does not target individuals under the age of 13.

We do not knowingly collect personal information from children. If we discover such data has been collected, we will take immediate steps to delete it.

Parents or guardians may contact us for removal requests.

8. Third-Party Links

Our website and app may contain links to third-party websites.

We are not responsible for the privacy practices of external websites. We encourage users to review the privacy policies of any third-party sites they visit.

9. Multivendor Marketplace Data Responsibility

Mazzify acts as a data controller for user accounts and order processing.

Independent vendors receiving customer data for order fulfillment are contractually obligated to:

1. Use data only for order processing
2. Maintain confidentiality
3. Not misuse or resell customer data

Failure to comply may result in vendor suspension or legal action.

10. International Data Transfers

If we transfer your data outside Pakistan for hosting or service purposes, we ensure appropriate safeguards are in place to protect your information.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date above.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

12. Contact Us

If you have any questions about this Privacy Policy or your data, you may contact us:

📧 Email: support@mazzify.com

📱 WhatsApp: +92 328 9203505